Terms and Conditions
1. These terms
1.1 These are the Terms and Conditions on which we supply services to you.
1.2 Please read these Terms and Conditions carefully. They tell you who we are, how we will provide services to you, how we and you may change or end the contract, what to do if there is a problem and other important information.
1.3 If you think that there is a mistake in these Terms and Conditions then please contact us to discuss.
1.4 In the event of an inconsistency between these Terms and Conditions and the content of any literature provided by us to you, then these Terms and Conditions shall prevail.
1.5 A large font version of this document is available at reception, should it be required.
2. Definitions and interpretation
2.1 In these Terms and Conditions the following words shall have the following meanings:
2.1.1 “Clinical Lead” Dr Jorge Sanchez;
2.1.2 “Dentist(s) / Senior Dentist(s)” A general dental practitioner being registered to practice with the Mexican Dental Asociation;
2.1.3 “Hygienist(s)” A hygienist registered to practice with the Mexican Dental Asociation;
2.1.4 “Non-Surgical Treatment(s)” Treatment supplied by us not being a surgical Procedure;
2.1.5 “Nurse(s)” A dental nurse registered to practice by the Mexican Dental Asociation;
2.1.6 “Orthodontic Therapist(s)” An orthodontic therapist is a registered member of the dental team. They assist dentists/orthodontists in carrying out orthodontic treatment and provide some aspects of the treatment themselves;
2.1.7 “Patient(s)” Any person who has entered or is contemplating entering into a contract for a Procedure or Non-Surgical Treatment from us;
2.1.8 “Practice Policies and Procedure(s)” A folder, in head office, outlining all Practice Policy and Procedures provided to Patients where applicable;
2.1.9 “Procedure(s)” A procedure to be procured by us for a Patient of a dental, surgical, or orthodontic nature to be performed by a Specialist, Dentist, Hygienist, Orthodontic Therapist or Nurse;
2.1.10 “Relevant Practitioner(s)” A Specialist, Dentist, Hygienist, Orthodontic Therapist or Nurse (as the case may be);
2.1.11 “Relevant Treatment(s)” The Procedure or Non-Surgical Treatment booked through us and carried out, or to be carried out, on the Patient by a Relevant Practitioner;
2.1.12 “Art of Dentistry” The Private (Non NHS) dental practice located at 281 Saratoga Ave, Los Algodones, BC. Mexico whose details are further delineated at clause 3 referred to as such or “We”;
2.1.13 “Art of Dentistry Complaints Procedure(s)” The complaints procedure referred to in the Practice Policy and Procedures;
2.1.14 “Specialist(s)” A dental practitioner being registered to practice with the Mexican Dental Asociation (ADM) having met certain requirements and been given the right by the ADM to use the title ‘specialist’.
3. Information about us and how to contact us
3.1 We are Art of Dentistry a partnership established in Los Algodones, BC.MX. Our registered address is 281 Saratoga Avenue, Los Algodones, BC. MX.
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us at your first consultation.
3.4 “Writing” includes emails and when we use the words “writing” or “written” in these terms, this includes emails.
4. Our contract with you and our obligations
4.1 A contract comes into existence between you and us when we confirm that we are able to provide you with a Relevant Treatment.
4.2 If we are unable to provide you with a Relevant Treatment we will inform you of this and the reasons why.
4.3 In providing a Relevant Treatment for a Patient, Art of Dentistry shall:
4.3.1 Provide suitable facilities for the provision of Procedures and Non-Surgical Treatment by Specialists, Dentists, Hygienists, Orthodontic Therapists or Nurses (as the case may be);
4.3.2 Provide the Patient with such information that can be reasonably expected to be necessary for the Patient to understand the nature of the Relevant Treatment being offered and the risks and conditions normally attendant on such Relevant Treatment.
4.3.3 If our performance of a Relevant Treatment is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
5. Patient obligations
6. Payment and finance
6.1 The Patient shall pay a deposit of an amount stipulated by Art of Dentistry from time to time prior to an appointment with a Relevant Practitioner being made. Sensu’s Refund Policy shall apply to such deposit.
6.2 The balance of the fee for the Relevant Treatment shall be paid in accordance with the payment schedule agreed with the Patient before the first appointment is booked.
6.3 Payments for Relevant Treatments are currently exempt from VAT, but all sums payable to Art of Dentistry, unless otherwise stated, are exclusive of any VAT and other duties or taxes that may from time to time be payable.
6.4 For Patients’ convenience we accept cash, debit cards, and credit cards, including American checks.
6.5 Finance options are available. 0% interest for pay-as-you-get options are available (deposits are required).
6.6 Direct Bank Transfers are possible and bank account details are available on request. Art of Dentistry require full name of the Patient as reference. International transfer fees are wholly payable by the Patient.
6.7 All finance applications (forms) and e-signatures must be completed by the end of the current offer date or the date stipulated in the correspondence to you; otherwise Art of Dentistry cannot guarantee the cost of your treatment.
6.8 We reserve the right to charge interest if you pay late. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Art of Dentistry interest together with any overdue amount.
7. Special offers and free consultation
7.1 From time to time Art of Dentistry run special offers or other forms of Patient purchase incentive. Although unlikely before any specified offer deadline, Art of Dentistry reserve the right to extend, amend and/or withdraw any offer at any time without notice.
7.2 All special offers are subject to availability.
7.3 All Patients will require an examination to determine eligibility for any special offer being run.
7.4 Please check our website for special offers. These offers are available on a standalone basis and are available to Patients who attend a free consultation by the date advertised on our website or advised to you by one of our Relevant Practitioners.
7.5 Subject to clause 7.6 Art of Dentistry offer a free 60 minute consultation for new Patients. A suitability of options is discussed and any Relevant Treatment recommended will be dependent on a full clinical assessment. Please note that all X-rays and any other appointments with a Relevant Practitioner other than a Dentist are excused from the free consultation.
7.6 A refundable deposit of $20 USD is required prior to booking the free consultation to secure the appointment. This will be refunded in full following the consultation.
7.7 Art of Dentistry provide the free consultation on a no-obligation basis.
8. Relationship with Relevant Practitioner
8.1 Art of Dentistry accept no responsibility for matters which are within the professional responsibility of the Specialists, Dentists, Orthodontic Therapists or Nurses;
8.2 Art of Dentistry’s Specialists, Dentists, and Orthodontic Therapists are independent contractors and are not employed by Art of Dentistry. Nothing in these Terms and Conditions is intended to be construed as creating an employee-employer relationship between Art of Dentistry and any Specialists, Dentists, and Orthodontic Therapists.
8.3 Art of Dentistry shall satisfy itself that:
8.3.1 The Relevant Practitioner is insured against claims for professional negligence on terms that Art of Dentistry reasonably considers are normal given prevailing market conditions at the relevant time and;
8.3.2 The Relevant Practitioner holds the necessary qualifications and registration.
8.4 Without prejudice to the generality of 8.3 above the Specialists or Dentists are solely responsible for deciding whether or not the Patient is suitable for the Relevant Treatment.
In the event that the Patient is unhappy with an aspect of the service provided, the complaint should be made as soon as possible to the Front Desk Assistant or send them directly to firstname.lastname@example.org / email@example.com If they are unable to resolve the complaint to the reasonable satisfaction of the Patient, Art of Dentistry’s Complaints Procedure shall apply.
10. Confidentiality and data protection
10.4 All of Art of Dentistry’s members of staff and the Specialists, Dentists, Hygienists and Orthodontic Therapists are bound by contractual obligations of confidentiality.
11. Refund policy
11.1 Art of Dentistry wants the Patient to be entirely satisfied with their care and treatment. If a filling, root canal treatment, crown or bridge fails within a calendar year, Art of Dentistry will provide a repair or replacement, at no charge to the Patient, if clinically suitable.
11.2 Where laboratory work is involved, e.g. the Patient is in the middle of having a denture, crown, or bridge made, or if moulds/scans have been sent for construction of any type of orthodontic appliance and the work has already been started or completed by the laboratory, the full fee may be kept to cover the cost of the laboratory invoice and any previous or pending appointments.
11.3 If the Patient is not happy with the work completed by the Relevant Practitioner, all measures will be taken to resolve the problem. Before issuing a refund, the Patient will be required to attend a review appointment so that the Relevant Practitioner is given the opportunity to put things right. If the Patient does not wish to see the Relevant Practitioner involved, he/she will be made an appointment with another Relevant Practitioner at Art of Dentistry where replacement treatment or refunds can be discussed. Refunds are processed at the end of the calendar month. All other refunds will be made by cash with a signed receipt.
12. Late arrival and cancellation policy
Art of Dentistry asks for at least 48 hours advance notice for cancelling or rescheduling an appointment. If the Patient is late by more than 10 minutes the Relevant Practitioner may not be able to see the Patient at the moment, but the patient will have to wait until the booked patients are done for the day. Although extremely rare, appointments may need to be rescheduled by Art of Dentistry at short notice should any emergency situation arise or equipment failure occur within the premises. Art of Dentistry does not compensate for any late cancellations or consequential losses. email appointment reminders, and telephone calls are a courtesy and cannot be relied upon. It is up to the Patient to note their appointment in their own diary, and attend at the appropriate time.
13. Zero tolerance on violence and aggression policy
All Patients attending Art of Dentistry facilities will be treated with respect and dignity at all times. No member of staff has the right to be abusive to Patients or their visitors and any such incidents will be treated as a disciplinary matter. Equally, Art of Dentistry does not condone any form of abuse of staff members by Patients (either in person or on the phone) or visitors and if such a situation should occur, Art of Dentistry reserve the right to terminate any provision of care.
14. Insurance form policy
14.1 Whilst Art of Dentistry staff endeavour to offer a complimentary service to submit relevant forms for the Patient to claim back against their insurance policy, Art of Dentistry will not be held responsible for any delays or errors resulting from this. Even if the Patient permits Art of Dentistry to send forms on the Patient’s behalf to the relevant company, the Patient must check the details (both personal and for professional services rendered) are indeed correct.
14.2 Errors in omission and commission, delays in insurance paybacks, and no payment back are possible consequences. It is the Patient’s responsibility to check your insurance policy terms and criteria before embarking on treatment. Art of Dentistry accepts no liability for this.
15. Personal details and communication
15.1 Art of Dentistry predominantly corresponds via email and occasionally by telephone, text message or post/fax. Should there be any changes to personal details, it is the Patient’s responsibility to inform Art of Dentistry. This will include, but is not limited to the Patient’s current telephone number, email address, postal address, home address, and medical history updates.
15.2 We will use personal details to send you emails and to contact you by phone about your appointments and Relevant Treatment(s). We will also use emails, and phone calls to inform you about similar services we offer, discounts and special offers where you have provided us with consent to do so.
15.3 You can unsubscribe from emails at any time by clicking on the link. You can also contact us using the methods set out at the beginning of these Terms and Conditions to notify us if you no longer wish to receive our emails or phone calls. Please note, if you unsubscribe or ask us not to contact you via these methods you may not receive communications about your appointments or Relevant Treatment(s).
15.4 We do not share your data with third parties for marketing purposes.
16. Other important terms
16.1 Art of Dentistry reserve the right to transfer their rights and obligations under these terms to another organisation.
16.2 This contract is between you and Art of Dentistry and no other person shall have any rights to enforce any of its terms.
16.3 If a Court finds that any of these Terms and Conditions are illegal then the rest will continue in full force and effect.
17. Legal jurisdiction
The service provided by Art of Dentistry and Relevant Practitioners shall be governed by the laws of Dental Asociation, whose courts shall have exclusive jurisdiction.